Refund Policy

At Australian Collective Outlet, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

 

30-Day Refund Policy

 

You have 30 days from the date of delivery to request a refund for your item(s).

 

To be eligible for a refund:

 

• The item must be unused and in the same condition as when you received it.

• The item must be returned in its original packaging.

• Proof of purchase (receipt or order confirmation) must be provided.

 

How to Request a Refund

 

1. Contact our customer support team via our Contact Us page or email us at [Insert Email Address].

2. Provide details of your order, including the order number and reason for the refund request.

3. Once your refund request is approved, we will provide instructions for returning the item.

 

Non-Refundable Items

 

Certain items are not eligible for refunds, including:

 

• Items that have been used, damaged, or are not in their original condition.

• Perishable goods or items that pose hygiene concerns (e.g., opened products).

• Items purchased during clearance sales (unless faulty).

 

Refund Process

 

• Once we receive and inspect your returned item, we’ll notify you of the refund status.

• Approved refunds will be processed to your original payment method within 5–10 business days.

 

Return Shipping Costs

 

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a trackable shipping method to ensure your return reaches us safely.

 

Thank you for shopping with Australian Collective Outlet. If you have any questions about our refund policy, feel free to contact us – we’re always here to help!